Purina needs to have a little bit more consideration for those with pets and the issue of "killer pet food"
I just called into their 1-800# and find that the Customer service staff have closed for the day. I think that's sad, as customers need to talk to directly to a person / rep of the company during such a recall. Secondly, this is a crisis / incident and I am pretty sure that they can staff customer service peeps on a 24/hr basis. At least, till this all blows over and recall completes. I spent, like 45 minutes researching ad making sure Mr.Socks was not getting bad chow. and gourmet stuff tonight. Poor bugger did not know why I was not feeding him, when I got home !!
Update : I just spoke to their PR Specilist Jenine LaFayette, PR Communications Specialist, Nestlé Purina PetCare and they are doing all that they can to support customer calls. Kudos to Jenine for to taking the time to explain and statisfy my concerns and questions. She will pass along my suggestion of a 24x7 service, (during crisis mode)- hopefully this will help other peeps too !!
Update#2 : Click on the links below for details from the manufacturers of brands, flavors and production batches affected by the recall.
Menu Foods -- cat products ; Menu Foods -- dog products, Del Monte -- cat and dog products,
Hill's Prescription Diet -- cat products, Purina -- dog products, Sunshine Mills -- dog products
Just wondering if I should stop giving my cat Friskies wet chicken food as it contains Wheat Glutin? The beef and seafood do not show any W.G. Thanks
Posted by: Jean | April 02, 2007 at 11:09 AM
Is it safe to feed by Cat Purina LUV as I see it contains wheat gluten, both the chicken and Salmon Flavour?
For what I can read the Purina Friskies does not contain wheat gluten, is that correct?
Posted by: Darlene | April 06, 2007 at 11:17 AM
yes to the best of my knowledge Purina.ca wet food products for CAT's are not effected. Double check the Site, as there has been more recalls.. just for saftey measure !!
Posted by: /pd | April 06, 2007 at 11:22 AM
Please spell my dog's name correctly. It is Chaucer. He was named after Geoffery Chaucer who wrote Cantebury Tales.
Posted by: Carrol Hatch | May 16, 2007 at 01:01 PM
I hope I'm writing to the proper customer service. This is in regard to the new Friskies "Select" canned pet food that is appearing on the market. The meat is mixed with "barley" or "brown rice" and garden greens. I can tell you from past experiences, none of my 7 cats will touch the "so-called" natural ingredients which gives me the feeling that I will need to look elsewhere for meaty wet food. I have been a Friskies user for years and hate seeing you cater to the so-called California natural food person. Just remember, you are feeding cats who are carnivores, not their masters who are frantically seeking "all natural" in their own food. This California lifestyle shouldn't be forced on the poor cat.
Dale Schieser Miller
Posted by: Dale Schieser Miller | August 26, 2008 at 07:51 PM
Dale, you have not reached the customer service area of Purina. I am just a blogger and cat lover.
Speak to their PR Specialist Jenine LaFayette, PR Communications Specialis, she will be able to give you some insight onto who to contact
Posted by: /pd | August 26, 2008 at 09:32 PM
I need to know how to contact Purina! My dog is deathly ill and the only thing the vet can find is that her dog food is bad - she won't even touch it any more, and her kidneys are failing, she's peeing all over, isn't eating but is vomiting, and nothing is working! She's only 3 years old, a boxer, and has been tested for other diseases - I want to send them this food so they can test it and talk to someone before she dies!!
Posted by: earthmuffin28 | September 26, 2008 at 06:51 PM
I am trying to help a young boyscout involved with a private animal rescue. Purina rep sent 1 bag of cat & dog food! I am looking for a great amt of food, leches, collars,beds, Flea/tick, Hw products, shampoos anything at all. I work for Farmers in Rich, Va and have exhausted my resouces, Please help this young man. Anythng you can donate our info is on farmers.vetcom Please let me kow either way. Think of the PR on TV, newspaper and radio which "I" can get done. If you want PR I can make sure a delivery could be on TV< Radio and paper. It oould make Ntl TV who knows how far it coulfd go
Posted by: kate | May 23, 2009 at 06:34 PM
Kate from Farmers again, this message goes to anyone that reads it. Even if it a used collar, leash bed , etc. 1 bag of food 1 can of food. It can be dropped off at the hospital. ck our website farmersvet.com or call 8043295553 Thanks NOT GIVING UP on Adam thanks Kate
Posted by: kate | May 23, 2009 at 06:40 PM
I have a question about the Purina indoor cat formula. I tried this formula and both of my healthy cats began to loose weight. The same thing happened to a friends cat.
Has anyone else had the same problem. What's up with this formula? It seems to lack protein.
Edie
Posted by: Edie | October 19, 2009 at 08:03 PM