I have read and seen some stories that UPS sucks, FEDEX sucks and DHL sucks.
I blogged the trade-wars overview here. But, what I want to hear from the General Public is their opinion's and stories.
I run SCMv2.0 which covers Imports, Customs, RFID and Cutting Edge IT innovations and industry trends. I believe that Customer Service and Retention Strategies will be the key in determining the success or failure of the next generation SCMv2.0 players.
What do you --the customer really want -- as a shipper, buyer or a person, who deals with either FEDEX, UPS or DHL ??
Update : I also run Thought Flick'r - A site dedicated to Random Thoughts of Public with my 0.02 cents inserts !! :)-