He cribs "If you type in "DHL toronto pickup" in Google.ca (Toronto IP), you would be able to see even Google can't find anything from DHL canada. Nothing from DHL is in sight, not even any Adwords ads."
Thats pretty pathetic epxerince for the conusmer / customer
Supply Chain Companies are not wising up to the wisdom of crowds and Customer Experience Strategies.
oh .. during recently conversation of a leading company-- I dropped the question.. "whats your customer experience strategy".. and the answer was "oh we have a call center" -dah !!